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General Terms & Conditions of Contract

This contractual document will govern the procurement of products and services through the websites www.golden-owl.eu and www.golden-owl.ai, both owned by Datintel, S.L., hereinafter referred to as Golden Owl®.

Acceptance of this document implies that the user:

  • Has read, understands, and comprehends the terms stated herein.

  • Is a person with sufficient capacity to contract.

  • Assumes all obligations set forth herein.

 

These conditions will have an indefinite period of validity and will apply to all contracts made through the websites of Golden Owl®.

Golden Owl® informs that it conducts its business responsibly and in compliance with the prevailing legislation of the Kingdom of Spain. However, it reserves the right to unilaterally modify these conditions, without affecting the services or products acquired or contracted prior to the modification.

Definitions:

The following terminology applies to these General Terms and Conditions of Contract, Privacy Policy, Terms of Use, and generally, to all agreements entered into with Golden Owl®:

  • "Client", "User", "You" and "Your" refers to you, the person who visits and/or registers on this website and agrees to the Terms of Service of Golden Owl®.

  • "Golden Owl®", "We", "Our" and "Us", refers to our Company.

  • "Party", "Parties", or "Us", refers to both the Client and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

 

I. SERVICES PROVIDED BY GOLDEN OWL®

At Golden Owl®, we engage in activities within the field of research, design, development, production, integration, operation, maintenance, repair, and marketing. This work includes, but is not limited to, computer programming, particularly in specialized sectors such as artificial intelligence, data science, and advanced data analysis.

The services we offer through our websites may be applicable and of interest to e-commerce retailers, consultants, lawyers, financial institutions, export and import companies, SMEs, investment firms, investigative journalists, and any sector or individual in society at large who needs to unlock specific information about particular subjects or entities.

Using our solution does not require subscriptions to multiple databases or hiring dedicated researchers. Our pay-per-use model allows you to access exactly what you need, ensuring profitability and efficiency.

IDENTITY OF THE CONTRACTING PARTIES

On one hand, the provider of the goods or services contracted by the user is Datintel, S.L., with registered office at Alicante Science Park, West Campus of the University of Alicante, 03005 Alicante, Spain, NIF B56582307 and with customer support email info@golden-owl.eu. On the other hand, the user, registered on the website with their corresponding access credentials, for which they are fully responsible for use and custody. The user is responsible for the truthfulness of the personal data provided to Golden Owl®.

II. OBJECT OF THE CONTRACT

The purpose of this contract is to regulate the contractual relationship of procurement and provision of services created between Golden Owl® and the user at the moment they accept during the online contracting process the corresponding checkbox. This contractual relationship involves the provision, in exchange for a price publicly displayed through the website, of a specific service.

III. CONTRACTING PROCESS

Unless specifically stipulated in writing, hiring a service through the Golden Owl® websites will imply the user's acceptance of these legal conditions. No provision made by the user may differ from those of Golden Owl® unless it has been expressly accepted in advance and in writing by the PROVIDER. To hire services at Golden Owl®, the user must be of legal age and in a legal position to contract.

At Golden Owl®, service contracting can be done through:

User account: We provide the option to create a user account so you can use the services, manage projects and keep them updated, manage plans, data and payment methods, have control over contact data, discount codes, and more. This option facilitates the contracting process in subsequent cases, as by entering your data the first time, they are stored for future purchases.

In addition to the above, creating a user account allows the client to accumulate credit that can be flexibly used at their own pace for contracting services as needed. You can create your account by following the instructions provided in the relevant section. It is quick and easy, but if you have any questions, you can contact us via email or through the forms provided for that purpose. If this option is chosen, the user will select a username and password, committing to make diligent use of them and not to make them available to third parties, as well as to notify the PROVIDER of the loss or theft of them or possible access by an unauthorized third party, so that it can proceed to immediate blocking. Once logged into the user account, the selection of services will be made and then the contracting will be completed in the payment section. When you press the payment button, the transaction will be considered completed. At that moment, we will send an email confirming your purchase and informing you of the details of the same. Once the transaction is completed, regardless of the method of purchase, you will receive an email with the purchase details, the client name, and the order number. The personal data that the user provides during the contracting of the service will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and Organic Law 3/2018, of December 5 (LOPDGDD), and detailed in the Legal Notice and Privacy Policy of this website. The data we will request will be only those strictly necessary to manage the purchases and contracts. You can learn more about data processing in our privacy policy.

CHECKING BUDGET BEFORE PURCHASE:

On our platform, before acquiring any service or subscription from our catalog, you will have the opportunity to review and check all the details of the budget. This review will include viewing the selected service, the quantity, the unit price, and the total estimated amount. At this point, taxes, additional charges, and applicable discounts based on the payment data entered will also be calculated. This review includes:

  1. Checking the billing data

  2. Selection of the payment method

  3. Place the order (buy or hire)

 

It is important to ensure that all data entered in the different sections are correct and accurate.

 

 

IV. PRICES AND VALIDITY PERIOD OF THE OFFER

At Golden Owl®, we keep the prices of our services updated. The prices indicated for each product include the taxes that may be applicable to the transaction. The applicable prices for each product are those published on the website and will be expressed in the EURO currency. The user assumes that the economic valuation of some of the services may vary in real time. Next to the description of each service, you will find the corresponding final price. Likewise, the invoice we send you after making the payment via email and/or through the client account will reflect the detail of the service cost and the taxes applied. Before making the purchase, you will be able to check online all the details of the budget: services, quantities, price, and the total of the purchase. Prices may change daily until the order is placed.

*In case of a typographical error in the price, it will be corrected with due diligence as soon as it is identified.

 

Important information about typographical errors and right of withdrawal:

If the typographical error affects any buyer, they may withdraw from their purchase at no cost to them. However, without prejudice to the buyer's right to withdraw from their purchase, it is important to emphasize that the service provided by Golden Owl® may have an immediate nature and, if the client so chooses, they may begin to enjoy it before the end of the period to exercise their right of withdrawal. Therefore, if the client has already started to enjoy the service, the amounts corresponding to the proportional part already used will not be returned.

V. PAYMENT METHODS

Golden Owl® offers payment by credit or debit card. This method of payment has been chosen to provide the highest possible security during the transaction. The payment gateway may be from the bank we work with, and/or specialized international platforms, all of which have their corresponding security certificates.

VI. TIMING AND MANNER OF DELIVERY

Golden Owl® will not begin the provision of any service until payment has been effectively and correctly made. From then on, there are two service options:

  • Automatic. This service is provided instantly, from the moment it is contracted, without human intervention, so Golden Owl® will not assume responsibilities for possible errors that may occur.

  • With human verification. This service does involve human intervention, for the purposes of verification, checking, or corroboration of the data and information associated with the service, which allows for greater accountability.

 

The deadlines associated with the service with human verification are longer than those that operate automatically. In any case, if a specific period is indicated to the user, it will have a guiding character, based on a normal state of the circumstances associated with the contracted service. Certain conditions or circumstances of force majeure may cause delays in the deadlines set forth. In the event that, for any reason, the deadlines cannot be met or the contracted service cannot be provided, the client will be informed to decide whether to cancel the transaction.

Golden Owl® will not assume any responsibility when the provision of the service does not take place because the data provided by the USER are false, inaccurate, or incomplete. It is up to the USER to verify the correct provision of the service and to make all the reservations and claims deemed appropriate.

VII. CLAIMS

Golden Owl® provides the following contact means in case the user deems it appropriate to make a claim:

  • Delivery address: Datintel, S.L., Alicante Science Park, West Campus of the University of Alicante, 03005 Alicante, Spain.

  • Email: info@golden-owl.eu.

 

Your request will be attended to as promptly as possible.

 

 

VIII. FORCE MAJEURE

The parties will not incur liability for any failure due to a major cause. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure.

IX. JURISDICTION

The user may not assign, transfer, or transmit the rights, responsibilities, and obligations contracted in the sale.

If any provision of these conditions is considered null or impossible to enforce, the validity, legality, and compliance of the rest will not be affected in any way, nor will they be modified in any way.

The user declares having read, known, and accepted these General Conditions in their entirety.

X. GENERALITIES OF THE OFFER

All services provided by Golden Owl® are subject to these General Conditions. No modification, alteration, or agreement contrary to the Commercial Proposal of Golden Owl® or stipulated herein will have effect, except for an express agreement in writing signed by Golden Owl®. In this case, these particular agreements will prevail.

Given the continuous technical advances and improvements to the products, Golden Owl® reserves the right to modify its specifications regarding the information provided in its advertising, as long as it does not affect the value of the services offered.

These modifications will also be valid in case, for any reason, the possibility of providing the services offered is affected.

XI. LIABILITY AND LIMITS OF THE SERVICE

Golden Owl® provides its services, and the actions associated with them, with due diligence and responsibility, applying demanding standards of quality and safety. The information extracted by Golden Owl® and communicated to the user, as a necessary part of the service provision, will be treated by Golden Owl® with due confidentiality, and making a lawful and appropriate use of the current legality of the information.

Golden Owl® will not assume, in any case, responsibilities for the incorrect, unlawful, or immoral use that the client gives to the information in their possession. To this end, during the process of contracting the services, the client acknowledges and accepts that the information provided by Golden Owl® will not be used for criminal or unlawful purposes.

Golden Owl® will not assume any responsibility for the breach of this obligation assumed by the user. Notwithstanding the above, the contracting of services provided by Golden Owl® implies the necessary acceptance of the following exclusions of liability:

  • The user who, within the scope of our website and services provided, acts on behalf and representation of a company, or any type of legal person, acknowledges having sufficient capacity to represent it lawfully.

  • In the event that an employee contracts services at Golden Owl® on behalf of their company, Golden Owl® will not be responsible for incidents arising in case of dismissal, termination, or if, for any reason, the employee ceases to be part of the company. Golden Owl® does not have the capacity to know the specific conditions of each user nor to limit their access to our services, so it is the responsibility of the company to notify any circumstance that affects the above and that should be taken into account.

  • In line with the previous section, Golden Owl® will not be responsible, in any way, for access, use of the platform, expense or claim of credits, contracting of services or other possible circumstances, carried out unlawfully, due to the concurrence of circumstances not duly communicated to Golden Owl®. If necessary, in the case of companies, Golden Owl® can provide a history of accesses to the platform and uses of it, in order to verify that no incidents have occurred.

 

Likewise, the services provided by Golden Owl® are subject to a series of limits, which are outlined below:

  • The provision of services by Golden Owl® does not guarantee, in any case, that circumstances of business success for the user or for the entity they represent will occur.

  • Golden Owl® also does not guarantee that the information provided is entirely true to reality, especially when the service is provided automatically, since there is no human intervention that allows verifying the data thrown.

  • Golden Owl® works with different sources that enable the obtaining of information and the generation of results. These sources are external to Golden Owl® and do not depend on the company, so the veracity, reliability, or the information contained in them cannot be fully guaranteed.

  • The decision-making regarding the contracting process, the requested service, the information provided, and other associated aspects, corresponds to the user. Golden Owl® acts, in any case, following the assignment, instructions, and specific indications provided by the client, so it will not assume responsibilities for such decision-making and, as previously indicated, also not for the .

 

 

XII. LIABILITY AND OBLIGATIONS OF THE CLIENT

The use of the services provided by Golden Owl® is intended exclusively for the internal use of the client. Commercial use of the results obtained or their sale without prior written consent from Golden Owl® is strictly prohibited.

Additionally, the client undertakes to maintain the confidentiality of all results obtained through our services. This includes the prohibition of publishing, sharing, or disclosing any part of the results, whether in whole or in part, without explicit authorization from Golden Owl®. The client must ensure compliance with all applicable regulations regarding the handling and use of the information provided, always respecting the terms of the service agreement.

XIII. DISCLAIMER

The use of Golden Owl® and the services is at the user's own risk. Golden Owl® and the services are offered "as is" and "as available", without warranties of any kind. All warranties, both express and implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement of property rights, are expressly disclaimed.

To the maximum extent permitted by law, Golden Owl® disclaims any warranty related to the security, reliability, timeliness, accuracy, and performance of Golden Owl® and the services; any warranty regarding services obtained through, or advertised on the website of Golden Owl®, or the sites or services accessed through any link on the website of Golden Owl®; and any warranty regarding viruses or other harmful components in connection with the website of Golden Owl® or the services.

The information provided by Golden Owl® is based on public sources and is intended for informational purposes only. While we strive to ensure the accuracy and reliability of the information collected, we cannot guarantee its completeness or absolute accuracy. We do not endorse or assume any responsibility for the actions, decisions, or consequences based on the information provided.

Golden Owl® is not responsible for any damage or loss resulting from the use or reliance on the information presented. It is the user's responsibility to independently verify the accuracy and adequacy of the information for their specific purposes.

We encourage users to exercise caution and discretion when using the information obtained from Golden Owl® and to consult with legal, financial, or other relevant professionals when necessary.

XIV. MODIFICATIONS AND CANCELLATIONS

At Golden Owl®, we provide two types of services:

  • . In this case, the requested report is issued immediately, without human intervention, once payment and associated actions have been made. Due to this immediacy, we cannot make changes or cancellations.

  • With human intervention. This second service does involve human intervention, for purposes of review or verification of the data, and to provide a higher degree of responsibility on the part of Golden Owl®. When the chosen service involves human intervention, the deadlines for its provision are extended, so some modifications, changes, or, if applicable, cancellations are possible.

 

In any case, if you believe you have made a mistake in choosing the service or have not understood its features well, you should bring it to our attention as soon as possible, in order to assess the incident.

Notwithstanding the above, if you have created a user account at Golden Owl® and have accumulated credit in it, you can always manage said credit and your plans in your private area. In these cases, you can request cancellations corresponding to the unused credit. For example: if you have contracted an annual plan and have pending credit to use, you cannot cancel the part already used, but you can on what has not been used.

XV. WITHDRAWAL

At Golden Owl®, we guarantee the right of users to withdraw from the contracted services at a distance. However, given the characteristics of the services we provide, this right has some exceptions:

  • Automatic service. In the case of contracting automatic services, which do not require human intervention, the user will lose the right to withdraw from the contract, in application of the exception provided in Article 103 of the Consolidated Text of the General Law for the Defense of Consumers and Users, given that the service is considered executed immediately.

  • Service with human intervention. In the case that the service is not automatic, but requires human intervention, its provision is not immediate, so the user has the possibility to withdraw from the contract made, within a period not exceeding 14 days from it. In any case, since we work to provide our services promptly, we appreciate that any request is sent to us as soon as possible.

 

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement, for example, a letter sent by postal mail or email. We suggest you contact us via email at info@golden-owl.eu.

To comply with the withdrawal period, it is sufficient that the communication concerning the exercise of this right by you is sent before the corresponding deadline expires.

As a result of the above, once the right of withdrawal is exercised, we will return the payments received, without any undue delay and, in any case, no later than 14 calendar days from the date on which the right was exercised, using the same means of payment used for the initial transaction.

If part or all of the service has already been provided, or if the user has an annual plan or accumulated credit in their account, the proportional amount corresponding to each case will be refunded.

XVI. APPLICABLE LEGISLATION

The purchasing system is subject to the current legislation in Spain.

Any controversy arising from these contracting conditions or other agreements or services subscribed with Golden Owl® or related to us, including issues associated with existence, validity, interpretation, performance, or termination, will be submitted first to mediation between the parties. The language chosen for mediation will preferably be Spanish, and the place to carry it out will be Alicante, Spain, as it is the place where Golden Owl® has its headquarters and domicile.

Likewise, in the case that the customer acquires the status of a consumer, the online dispute resolution platform of the European Union may be used, in accordance with the provisions of Article 14.1 of Regulation 524/2013 of the European Union, which can be accessed through this link: http://ec.europa.eu/consumers/odr/ As a subsidiary method of conflict resolution, and having exhausted the mediation route, the Parties will be subject to the jurisdiction of the Courts and Tribunals, being those chosen to hear the matter:

  1. Consumers and users: the place of fulfillment of the obligation.

  2. In the event that the purchasing party has a domicile outside of Spain or if the sale is made by a company, both parties expressly renounce any other forum, submitting to the Courts and Tribunals of Alicante.

 

This document constitutes an integral part of the Terms of Use and should be considered and read in conjunction with them.

Date of Last Modification: September 2024

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